Help

Questions, answered plainly.

Do I need an account to design?

You can browse products and templates without one. Starting a project, saving it and ordering need a free PRNT account, which also works on prnt.ng and PRNT Vision.

Is my work saved automatically?

Yes. Edits autosave to a draft a moment after you stop; the status in the top bar says Saved only once the server has confirmed. Press Save (Ctrl+S) to keep a numbered version you can come back to.

What does the print check look at?

Image resolution at the printed size, text that overflows or sits too close to the edge, missing bleed, unsupported characters in a font, empty image frames and template placeholder text.

What files can I export?

A print PDF (every side at the finished size plus bleed, trim and bleed boxes, text as outlines), an artwork PNG of one side, and a mockup PNG where a preview scene exists. Files are RGB and the PDF is not PDF/X.

How are prices worked out?

On the server, from the product's pricing rules, your options and quantity. Prices shown before checkout are illustrative; PRNT confirms the final amount before production.

Can I change where a QR code leads after printing?

Yes. Digitally Alive QR codes are dynamic: the printed code points at PRNT, and PRNT decides where it goes each time it is scanned.

Does a PRNT identifier prove a product is genuine?

It proves the identifier is registered with PRNT and currently valid. It does not by itself prove that the physical item carrying it is genuine; a copied code shows the same identifier.

Where are the camera features?

Augmented-reality previews, QR scanning and artwork recognition belong to the separate PRNT Vision app. The website and the main app hand your project over to it.

Still stuck? Open your account for your projects and orders, or write to the PRNT team through the contact details on prnt.ng.